Quick answers to the things merchants ask most. Can't find what you need? Email us.
The Stripe S710 is recommended for most merchants. It has built-in 4G cellular, so you don't depend on venue WiFi. $299 one-time + $10/mo for unlimited cellular data.
The Stripe S700 is the budget option — same hardware, minus cellular. Best for fixed retail locations with reliable WiFi. $299 one-time, no monthly data fee.
Both have a 5.5" touchscreen, built-in card reader (tap, chip, swipe), camera for barcode scanning, and all-day battery.
S710: No. It has built-in cellular that works independently. WiFi is used when available but not required.
S700: Yes. It needs WiFi or Ethernet (via the charging dock) to sync and process card payments online.
Both devices can process offline card payments if you enable that feature in settings — no connectivity needed at all.
That's charged by Stripe directly for the S710's cellular data plan. It covers unlimited payment data plus 10GB of app data per month. OneTill doesn't charge this fee — it goes straight to Stripe.
$39/mo per device on the monthly plan, or ~$33/mo ($396/yr) on the annual plan. Both include every feature — there's no tiered pricing or feature gating.
Start with a 14-day free trial. No credit card required.
Stripe's standard in-person rate: 2.7% + $0.05 per transaction. That's it.
OneTill charges zero platform fee on top of your transactions. Compare that to Jovvie, which adds 0.5–2.5% on every sale.
Yes. 14 days, every feature, no credit card required. If it works for your business, pick a plan before the trial ends.
Yes. Cancel from your account and you won't be billed again. Your WooCommerce store, products, and orders are completely unaffected — OneTill doesn't touch any of that when you leave.
Cash payments always work offline. Your full product catalog is stored on the device, so you can browse, search, scan barcodes, and build carts with no connection at all.
Card payments can work offline too — tap and chip — if you enable offline mode in settings. Payments are stored securely on the device and forwarded to Stripe automatically when you reconnect.
Orders created offline sync to WooCommerce as soon as you're back online.
There's some risk. The card is authorized locally but not charged until you reconnect. If the card is declined at that point, you won't receive payment for that sale.
You control the risk with per-transaction limits (e.g., max $500 per sale) and total pending limits (e.g., max $2,000 waiting to process). You have to explicitly enable offline payments and acknowledge the risk before they're active.
Simple and Variable products. These cover the vast majority of WooCommerce catalogs — individual items and items with variants like size or color.
Grouped, External/Affiliate, and other product types are not synced to the device.
Within 30 seconds. The device checks for changes via a lightweight heartbeat. When you sell something at the market, stock updates on your website almost immediately — and vice versa.
Stock changes use relative adjustments ("reduce by 1") rather than absolute values, so simultaneous online and in-person sales are both counted correctly.
Yes. Percentage discounts, fixed cart discounts, and fixed per-item discounts all work at the register. Enter the code in the cart, same as your customers do online.
About 15 minutes. Install the free companion plugin, enter your Stripe key, scan a QR code with the device, and your product catalog syncs automatically. See the full setup guide.
No, if you use QR pairing (recommended). Click "Pair New Device" in your WordPress admin, point the device's scanner at the QR code, and it connects automatically. No copy-pasting API keys or store URLs.
Manual entry is available as a fallback if you prefer.
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